Terms & Conditions

1. Introduction / Acceptance of Terms

Welcome to Farra. These Terms and Conditions govern your access to and use of Farra's website, mobile application, and related services. By accessing, browsing, registering, or making a booking through Farra, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Service.

These Terms apply to all users, including visitors, registered users, and guests who make a booking through the platform.

Farra is operated by [Company Legal Name], located at [Address]. You may contact us at [Email].

2. Eligibility and Account Registration

To use certain features of Farra, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account. If you believe your account has been compromised, you must notify us immediately.

By using Farra, you represent that you are at least the age of majority in your jurisdiction or are using the Service under the supervision and consent of a parent or legal guardian.

3. Nature of the Service

Farra is a booking and discovery platform that connects users with independent accommodation providers. We do not own, operate, manage, or control the properties listed on the platform unless explicitly stated otherwise.

Accommodation listings are provided by third-party hosts, property managers, or other service providers. While we may review, display, organize, and facilitate booking information, we do not guarantee that any listing is complete, accurate, available, or free from errors.

Your booking agreement for a stay is formed directly between you and the accommodation provider, subject to these Terms and any additional terms imposed by the provider.

4. Listings, Availability, and Pricing

We strive to present accurate descriptions, photos, amenities, availability, and pricing information. However, mistakes may occur, and availability may change at any time.

Prices shown on Farra may be subject to taxes, service fees, cleaning fees, local charges, and other applicable costs, which will be disclosed where required or reasonably possible before booking confirmation.

We reserve the right to correct any pricing or listing errors, including after a booking request or confirmation, where such errors are obvious or arise from technical or human mistakes.

5. Booking Process

When you submit a booking request or complete a reservation through Farra, you agree to provide accurate booking details, including guest names, stay dates, and payment information.

A booking may be considered confirmed only when you receive an explicit confirmation from Farra or the accommodation provider, depending on the booking model used.

You are responsible for reviewing all booking details before confirming your reservation. Once confirmed, your booking may be subject to the provider's specific rules regarding check-in, check-out, guest limits, identification requirements, and house rules.

6. Payments, Fees, and Taxes

You agree to pay all amounts due for your booking, including the listed room rate, applicable taxes, service charges, and any other fees disclosed before checkout.

Payments may be processed by Farra or by third-party payment processors. By making a payment, you authorize us and our payment partners to charge the applicable amount to your selected payment method.

You are responsible for any fees charged by your bank, card provider, or payment service provider. If a payment fails, is reversed, or is disputed improperly, we may suspend or cancel your booking.

7. Cancellations, Modifications, and Refunds

Cancellation, modification, and refund rules depend on the specific booking and the terms of the accommodation provider. The applicable policy will usually be shown before booking confirmation.

If you cancel or change a booking, any refund, partial refund, or penalty will be handled according to the stated policy. Some bookings may be non-refundable.

Farra may assist in processing changes or cancellations, but we do not guarantee that every request will be approved. Where a refund is due, it may take time to appear in your account depending on your payment method and financial institution.

8. User Responsibilities

You agree to use Farra lawfully and responsibly. You must provide truthful information, respect property rules, and behave appropriately toward hosts, staff, and other users.

You are responsible for checking that the accommodation suits your needs, including location, amenities, accessibility, safety, and suitability for children, pets, or special requirements.

You agree not to misuse the platform, interfere with bookings, or make false claims, fraudulent charges, or abusive requests.

9. Content, Reviews, and User Submissions

You may be able to submit reviews, ratings, messages, photos, or other content through Farra. By submitting content, you grant Farra a non-exclusive, worldwide, royalty-free license to use, display, reproduce, distribute, and adapt that content for operating and promoting the Service.

You agree that your submissions must be honest, lawful, and not defamatory, misleading, offensive, or infringing on the rights of others.

We may remove or moderate content at our discretion, especially if it appears fraudulent, abusive, spammy, or otherwise harmful to the platform or its users.

10. Prohibited Conduct

You agree not to:

We reserve the right to investigate and take action, including suspending or terminating accounts, where prohibited conduct is suspected.

• Violate any applicable law or regulation
• Use the Service for fraud or deception
• Interfere with platform security or functionality
• Scrape, copy, reverse engineer, or abuse the Service
• Upload harmful code or malicious software
• Impersonate another person or entity
• Submit false bookings, fake reviews, or misleading content
• Harass, threaten, or abuse hosts, staff, or other users

11. Third-Party Services

Farra may rely on or link to third-party services such as payment providers, maps, messaging tools, analytics tools, or external accommodation systems.

We are not responsible for third-party content, services, policies, availability, or actions. Your use of third-party services may be subject to separate terms and privacy policies.

12. Intellectual Property Rights

All intellectual property in the Farra platform, including the website, app, design, branding, text, graphics, logos, interfaces, and software, is owned by or licensed to Farra, unless otherwise stated.

You may not copy, modify, distribute, sell, or exploit any part of the Service without our prior written permission, except for personal, non-commercial use as allowed by law.

13. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Farra disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted availability.

We do not warrant that listings will always be accurate, that accommodations will always match every expectation, or that the Service will be error-free or continuously available.

14. Limitation of Liability

To the fullest extent permitted by law, Farra and its affiliates, directors, employees, and partners will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to your use of the Service.

This includes, without limitation, loss of profits, loss of data, travel disruption, booking errors caused by third parties, or issues related to accommodation quality, safety, conduct, or availability.

Where liability cannot be excluded, our total liability will be limited to the amount you paid to Farra for the relevant booking or service, to the extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Farra and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Service, your violation of these Terms, or your infringement of any rights of another person or entity.

16. Suspension and Termination

We may suspend or terminate your access to Farra at any time, with or without notice, if we believe you have violated these Terms, engaged in fraud, or created risk or harm to the platform, other users, or third parties.

You may stop using the Service at any time. Termination does not affect any rights or obligations that arose before termination, including completed bookings, payments, refund processing, or indemnity obligations.

17. Force Majeure

Farra will not be responsible for any delay or failure to perform resulting from events beyond our reasonable control, including natural disasters, acts of war, civil unrest, government actions, labor disputes, internet failures, payment system outages, or other force majeure events.

18. Changes to the Terms

We may update these Terms from time to time to reflect changes in our Service, business practices, or legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of Farra after changes become effective means that you accept the revised Terms.

19. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of [Jurisdiction], unless mandatory consumer protection laws require otherwise.

Any dispute arising out of or in connection with these Terms should first be raised with us in good faith at [Email] so we may attempt to resolve it informally.

If the dispute cannot be resolved informally, it may be submitted to the competent courts of [City / Jurisdiction], unless otherwise required by applicable law.

20. Contact Information

If you have any questions about these Terms, please contact us at:

[Company Legal Name] [Address] Email: [Email]

This document should be reviewed by a qualified local lawyer before publication.